Refund policy
REFUND POLICY
At Revive Aesthetic Spa we want you to be happy with what you buy from us. This policy explains how returns and refunds work. Nothing in it limits any right you have under the Consumer Protection Act 68 of 2008 or the Electronic Communications and Transactions Act 25 of 2002.
1. If you change your mind — 7 days
If you are not satisfied with a product, it may be returned within 7 days of delivery, without penalty, for a full refund.
- The product must be unused and not damaged
- It must be returned in its original packaging, undamaged
- For a full refund to be given, more than 98% of the product's total volume must remain
- You'll need your proof of purchase and the reason for the return
- Return shipping is at your own cost
- We'll refund the purchase price within 30 days of receiving the goods back
If these conditions aren't met, the refund or replacement will be declined.
2. If something is faulty, damaged or not what you ordered
South African law gives you 6 months from delivery to return goods that are defective, unsafe, of poor quality, or not what was described. Where that applies you may choose a refund, a replacement or a repair, and we carry the cost of returning the goods.
This covers a product that was faulty when it reached you — damaged or leaking, contaminated, past its expiry date on arrival, the wrong item, or not as described.
It does not cover a product that simply didn't give you the results you hoped for, and it does not cover damage caused by misuse, by storing a product outside the manufacturer's instructions, or by use after the product's period-after-opening has passed.
Please report any defect, damage or incorrect item to us within 24 hours of delivery, with photographs and your proof of purchase. Reporting quickly is how we establish that a fault was present on arrival, and it lets us replace the product straight away. Every return is assessed, and how much of the product remains is one of the things we look at.
If you've had a reaction to a product, contact us and we'll deal with it individually.
3. What we can't take back
Complimentary gifts and samples are not refundable.
4. How to start a return
Email us at info@reviveaestheticspa.co.za with your order number and the reason for the return. We'll confirm the return with you before you send anything — items sent back without arranging it first can't be accepted.
Returns address: Revive Aesthetic Spa 414 Cliff Ave, Waterkloof Ridge Pretoria, 0181 South Africa
5. Refunds
Once we've received and inspected your return we'll let you know whether it's approved. Approved refunds are paid back to your original payment method. Allow up to 10 business days on our side, plus whatever time your bank needs to process it.
Questions?
Email info@reviveaestheticspa.co.za or WhatsApp us on 063 326 8076.